CHN are committed to industry standards in line with Consumer Duty and Treating Customers Fairly (TCF). Within which outlines four key outcomes which are:
- Products and Services
- Price and Value
- Consumer Understanding
- Consumer Support
Across these outcomes, three cross-cutting rules apply:
- Acting in good faith
- Avoiding foreseeable harm
- Enabling and supporting customers to pursue their financial objectives
If things go wrong:
If you have any reason to complain about any aspect of our service then you can expect that your complaint will be dealt with professionally, impartially and in accordance with the rules laid down by the FCA.
- We are insured as required by the rules laid down by the FCA.
- We will provide details of our complaints policies and procedures on request
- We actively seek comments and observations about the way we deal with our customers and would encourage you to Contact Us if you have any comments on our services.